Manager on Duty

Job Description

Job Duties and Responsibilities

• Oversee daily operations of the lodging department, ensuring that all guest needs are met and complaints are addressed in a timely manner.
• Develop and implement department policies, procedures, and standards to maintain and improve guest satisfaction.
• Collaborate with other departments to ensure seamless coordination and service delivery.
• Evaluate performance of team members, providing guidance, coaching, and training as needed to improve their skills and ensure guest satisfaction.
• Monitor and control expenses, identifying opportunities to optimize financial performance and resource utilization.
• Coordinate with external vendors and partners as necessary to maintain quality accommodations and services.
• Maintain up-to-date knowledge of industry trends and best practices, incorporating them into departmental operations as appropriate.
• Ensure compliance with applicable laws, regulations, and company policies.
• Complete additional tasks or responsibilities as assigned.

Work Experience

• Manages service, support, or professional associates and/or supervisors
• Adapts departmental plans and priorities to address resource and operational challenges
• Decisions guided by policy, resources and business plan
• Receives moderate guidance
• Has 5 to 7 years of work experience
• Has 0 to 1 year of management experience

Competencies

Education

• Associate's Degree or Bachelor's Degree in a related field is preferred.
• Equivalent combination of education and experience will be considered.

Certifications

• Certified Hotel Administrator (CHA)
• Certified Hospitality Supervisor (CHS)
• Additional certifications may be required or preferred