Agent, Front Office

Job Description

As an Agent,Front Office, you will be responsible for accommodating our valuable guests by ensuring a smooth and efficient check-in process, managing reservations, and providing top-notch customer service. Your primary goal will be to ensure guests feel welcome and taken care of while creating a seamless experience throughout their entire stay.

Job Duties and Responsibilities

• Register and assign rooms to guests, ensuring prompt, friendly, and efficient service.
• Issue room keys or cards, and guide guests to their rooms if necessary.
• Transmit and receive messages for guests, maintaining confidentiality and professionalism.
• Keep accurate records of occupied rooms and guests' accounts, using our reservation system.
• Make and confirm reservations for future guests over the phone or online.
• Present statements to and collect payments from departing guests, demonstrating excellent customer service.
• Respond to guest inquiries and requests in a timely and professional manner.
• Communicate with management and other departments to resolve guest issues or concerns.
• Complete additional tasks or responsibilities as assigned.

Work Experience

• Entry-level position with limited prior training or relevant work experience
• Acquires basic skills to perform routine tasks
• Work is prescribed and completed with little autonomy
• Works with either close supervision or under clearly defined procedures
• Has 0 to 1 year of work experience

Competencies

Education

• High School Degree or equivalent is preferred.
• Combination of education and experience will be considered.

Certifications

• Certifications may be required or preferred.