Agent, Reservations

Location: Jamaica Regional Office

City:

Montego Bay, 08, JM

Date: Jan 8, 2025

Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow with you? If so, you might be a good candidate for this role.

Job Description

As an Agent, Reservations, you will be responsible for making and confirming reservations for transportation or lodging, as well as sell transportation tickets. You may also be tasked with checking baggage, directing passengers to designated concourses, piers, or tracks; delivering tickets and contacting individuals and groups to inform them of package tours; and providing tourists with travel or transportation information.

Job Duties and Responsibilities

Make and confirm reservations for individual clients and groups using reservation systems and tools.
Sell ensuring a customer-friendly experience.
Assist clients with itinerary planning and travel recommendations, including package tours and special offers.
Provide in-depth travel and transportation information to tourists as needed.
Maintain contact with individuals and groups to keep them informed of reservation statuses, changes, and updates.
Coordinate with team members and other departments to ensure smooth reservation processes and client satisfaction.
Adhere to established procedures and practices in all aspects of the reservation process, while maintaining a focus on quality and customer service.
Complete additional tasks or responsibilities as assigned.

Work Experience

Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
Typically acts as a lead, coordinating the work of others but not a supervisor
Works autonomously within established procedures and practices
Has 1 to 2 years of work experience

Competencies

Business Expertise

Championing Guest Needs

Developing Self

Impact

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Teamwork and Collaboration

Accountability

Education

High School Diploma and/or Associate's Degree or equivalent is preferred.
Combination of education and experience will be considered.

Certifications

Certifications may be required or preferred.

Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 10515