Assistant Front Office Manager

Location: Hilton Rose Hall Resort & Spa

City:

Montego Bay, 08, JM

Date: May 19, 2025

Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow with you? If so, you might be a good candidate for this role.

Job Description

As an Assistant Front Office Manager, you will be responsible for planning, directing, and coordinating activities within our organization that provide lodging and other accommodations to our guests. This role is pivotal in ensuring guest satisfaction and maintaining the highest level of service within the department.

Job Duties and Responsibilities

Oversee daily operations of the lodging department, ensuring smooth and efficient processes.
Develop and implement strategies for maximizing revenue and guest satisfaction.
Coordinate with other departments to ensure seamless integration of services and guest experiences.
Establish and maintain professional relationships with vendors, suppliers, and partners.
Monitor and maintain facilities, ensuring the highest level of cleanliness and maintenance.
Set performance benchmarks and monitor staff progress toward meeting these goals.
Resolve guest issues quickly and professionally, ensuring guest satisfaction.
Ensure compliance with all federal, state, and local regulations regarding lodging operations.
Continuously analyze and evaluate departmental performance, implementing improvements as needed.
Develop and manage budgets, forecasts, and financial analysis for the lodging department.
Complete additional tasks or responsibilities as assigned.

Work Experience

Manages the activities of service, support, or technician teams
Decisions are guided by policies, procedures, and local business plan
Receives guidance and oversight from higher-level manager
Typically doesn't perform the work supervised
Has 4 to 5 years of work experience
Has 0 to 1 year of management experience

Competencies

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Talent Development

Teamwork and Collaboration

Action Management

Business Expertise

Championing Guest Needs

Impact

Innovation

Education

Associate's Degree or Bachelor's Degree in a related field is preferred.
Equivalent combination of education and experience will be considered.

Certifications

Certified Hotel Administrator (CHA)
Certified Rooms Division Executive (CRDE)
Additional certifications may be required or preferred

Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 13843