Butler Manager

Location: Hyatt Ziva Zilara Rose Hall

City:

Montego Bay, 08, JM

Date: Nov 15, 2024

Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow with you? If so, you might be a good candidate for this role.

Job Description

As a Butler Manager, you will be responsible for planning, directing, and coordinating the activities of the organization to ensure smooth operations and satisfactory experiences for guests. This role requires sound decision-making skills, excellent resource management, and a strong commitment to organizational plans and goals.

Job Duties and Responsibilities

Oversee daily operations of the lodging department, ensuring that all guest needs are met and complaints are addressed in a timely manner.
Develop and implement department policies, procedures, and standards to maintain and improve guest satisfaction.
Collaborate with other departments to ensure seamless coordination and service delivery.
Evaluate performance of team members, providing guidance, coaching, and training as needed to improve their skills and ensure guest satisfaction.
Monitor and control expenses, identifying opportunities to optimize financial performance and resource utilization.
Coordinate with external vendors and partners as necessary to maintain quality accommodations and services.
Maintain up-to-date knowledge of industry trends and best practices, incorporating them into departmental operations as appropriate.
Ensure compliance with applicable laws, regulations, and company policies.
Complete additional tasks or responsibilities as assigned.

Work Experience

Manages service, support, or professional associates and/or supervisors
Adapts departmental plans and priorities to address resource and operational challenges
Decisions guided by policy, resources and business plan
Receives moderate guidance
Has 5 to 7 years of work experience
Has at least 3 years of management experience

Competencies

Teamwork and Collaboration

Action Management

Business Expertise

Championing Guest Needs

Impact

Innovation

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Talent Development

Education

Associate's Degree or Bachelor's Degree in a related field is preferred.
Equivalent combination of education and experience will be considered.

Certifications

Certified Hotel Administrator (CHA)
Certified Hospitality Supervisor (CHS)
Additional certifications may be required or preferred

Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 9106