Concierge Agent

Location: Hilton Rose Hall Resort & Spa

City:

Montego Bay, 08, JM

Date: Feb 6, 2025

Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow with you? If so, you might be a good candidate for this role.

Job Description

As a Concierge Agent, you will be responsible for providing exceptional personal services to guests. Your primary responsibilities will be to assist clientele, take and relay messages, arrange or advise on transportation, business services, and entertainment, as well as monitor guest requests for housekeeping and maintenance.

Job Duties and Responsibilities

Greet customers and interact with them in a warm and welcoming manner.
Provide information, recommendations, and booking services for various activities, including transportation, dining, entertainment, and business services.
Communicate effectively with other team members to fulfill guest needs and requests in a timely manner.
Monitor guest requests for housekeeping and maintenance and coordinate with the appropriate departments to ensure timely and efficient service.
Maintain confidentiality when handling sensitive information, private messages, and personal details of guests.
Manage multiple tasks simultaneously and prioritize conflicting demands to deliver high-quality service.
Maintain knowledge of local events, venues, attractions, and service providers to provide up-to-date and accurate information to guests.
Demonstrate professional appearance and demeanor at all times.
Complete additional tasks or responsibilities as assigned.

Work Experience

Requires knowledge and skills gained through formal training or considerable work experience
Works within established procedures with a moderate degree of supervision
Has 2 to 3 years of work experience

Competencies

Accountability

Business Expertise

Championing Guest Needs

Developing Self

Impact

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Teamwork and Collaboration

Education

High School Degree or equivalent is preferred.
Combination of education and experience will be considered.

Certifications

Certifications may be required or preferred.

Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 11429