Director of Rooms

Job Description

As a Director of Rooms you will be responsible for planning, directing, and coordinating activities in our organization's lodging and accommodations departments. This role is critical in maintaining the highest level of guest satisfaction and ensuring smooth operations across all aspects of our lodging services.

Job Duties and Responsibilities

• Oversee daily operations of the lodging department, including front desk, housekeeping, reservation, and guest services.
• Develop and implement lodging policies and procedures to ensure a positive guest experience.
• Collaborate with other department managers to effectively coordinate operations and resolve any lodging-related issues.
• Monitor and analyze department performance data, identify trends, and implement necessary improvements.
• Manage budgets, payroll, and expenses to ensure cost-efficient operations.
• Ensure regulatory compliance with all local, state, and federal laws and regulations related to lodging.
• Participate in hiring, training, and development of team members to maintain a skilled and motivated workforce.
• Maintain a high level of guest satisfaction by addressing concerns and implementing any necessary changes.
• Complete additional tasks or responsibilities as assigned.

Work Experience

• Provides leadership and direction through managers
• Accountable for the performance and results of related departments
• Executes functional plans and contributes to development of strategy
• Decisions guided by divisional strategy and priorities
• Has 10 to 15 years of work experience
• Has 3 to 5 years of management experience

Competencies

Education

• Associate's Degree or Bachelor's Degree in Hospitality Management, Business Administration, or a related field is preferred.
• Equivalent combination of education and experience will be considered.

Certifications

• Certifications may be required or preferred