IT Assistant Manager

Location: Hyatt Ziva Zilara Rose Hall

City:

Montego Bay, 08, JM Montego Bay, 08, JM Montego Bay, 08, JM

Date: Apr 2, 2025

Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow with you? If so, you might be a good candidate for this role.

Job Description

As an IT Assistant Manager, you will be responsible for assisting with the planning, directing, and coordinating activities in electronic data processing, information systems, systems analysis, and computer programming. Your expertise will guide the growth and development of the IT Services team while ensuring the successful implementation of IT projects and services.

Job Duties and Responsibilities

Assist in developing strategic IT Service plans and roadmaps, addressing the needs and goals of the company.
Assist in overseeing the daily operations of the IT service, support, and technician teams, ensuring the highest level of customer service and satisfaction.
Collaborate with cross-functional teams to identify opportunities for service improvements, system enhancements, and process optimizations.
Analyze the performance of IT services, identify trends and patterns, and develop strategies for improvement.
Establish, implement, and maintain IT service management processes and procedures based on industry best practices.
Coordinate the deployment, monitoring, maintenance, development, and support of all IT systems.
Assist in developing and manage IT budgets and ensure cost-effective delivery of IT services.
Assist in mentoring and developing IT services team members, fostering a high-performing, innovative, and collaborative environment.
Complete additional tasks or responsibilities as assigned.

Work Experience

Manages the activities of service, support, or technician teams
Decisions are guided by policies, procedures, and local business plan
Receives guidance and oversight from higher-level manager
Typically doesn't perform the work supervised
Has 4 to 5 years of work experience
Has at least 2 years of management experience

Competencies

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Talent Development

Teamwork and Collaboration

Action Management

Business Expertise

Championing Guest Needs

Impact

Innovation

Education

Associate's Degree or Bachelor's Degree in Information Technology, Computer Science, or a related field is preferred.
Equivalent combination of education and experience will be considered.

Certifications

CompTIA A+
CompTIA Network+
CompTIA Security+
Information Technology Infrastructure Library (ITIL)
Additional certifications may be required or preferred

Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 12794