Manager, Spa

Location: Hilton Rose Hall Resort & Spa

City:

Montego Bay, 08, JM

Date: Jan 21, 2025

Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow with you? If so, you might be a good candidate for this role.

Job Description

As a Manager, Spa, you will be responsible for ensuring that our guest receive the highest level of service and satisfaction.. You will manage service and support professionals, adapting departmental plans, and making decisions guided by policy, resources, and the business plan.

Job Duties and Responsibilities

Oversee daily operations of the spa.
Manage service/support professionals and supervisory staff, ensuring efficient execution of daily operations.
Adapt departmental plans and priorities to address resource and operational challenges, ensuring the timely completion of projects.
Monitor financial performance and manage budgets.
Work with marketing and public relations teams to promote upcoming events and programming.
Analyze and resolve issues, working with staff to develop new approaches and solutions.
Ensure that all safety and compliance regulations are met, and develop policies and procedures to protect guests and staff.
Plan and execute promotional events.
Evaluate event success and customer satisfaction, making adjustments as necessary to improve user experience.
Foster a positive and productive work environment
Perform other related tasks as assigned by upper management, maintaining a flexible and adaptable approach to problem-solving.
Complete additional tasks or responsibilities as assigned.

Work Experience

Manages service, support, or professional associates and/or supervisors
Adapts departmental plans and priorities to address resource and operational challenges
Decisions guided by policy, resources and business plan
Receives moderate guidance
Has 5 to 7 years of work experience
Has 0 to 1 year of management experience

Competencies

Teamwork and Collaboration

Action Management

Business Expertise

Championing Guest Needs

Impact

Innovation

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Talent Development

Education

Associate's Degree or Bachelor's Degree in Entertainment, Recreation Management, or a related field is preferred.
Equivalent combination of education and experience will be considered.

Certifications

Certifications may be required or preferred

Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 10524