Restaurant Manager

Job Description

As a Restaurant Manager, you will be responsible for overseeing one or more food and/or bar establishments at a hotel or resort, which may include banquet service operations. The successful candidate will plan, direct, and coordinate activities of the organization or department that serves food and beverages to ensure a successful operation and exceptional guest experience.

Job Duties and Responsibilities

• Manage daily operations of food and beverage establishments, ensuring high levels of guest satisfaction and quality service.
• Develop and implement departmental policies, procedures, and standards to maintain efficient and effective operations.
• Monitor costs, revenue, labor, and inventory to ensure budgetary targets are met or exceeded.
• Collaborate with other departments (e.g. kitchen, event management) to ensure seamless coordination and delivery of food and beverage services.
• Maintain a safe and sanitary environment for staff and guests by adhering to all applicable health and safety regulations.
• Recruit, train, mentor, and evaluate staff to maintain a high-performing team.
• Manage staff scheduling, ensuring adequate coverage for all shifts and events.
• Address guest concerns and feedback in a timely and professional manner.
• Remain current on industry trends, including new products, services, and best practices to continually improve the food and beverage offerings.
• Complete additional tasks or responsibilities as assigned.

Work Experience

• Manages service, support, or professional associates and/or supervisors
• Adapts departmental plans and priorities to address resource and operational challenges
• Decisions guided by policy, resources and business plan
• Receives moderate guidance
• Has 5 to 7 years related work experience

Competencies

Education

• Associate's Degree or Bachelor's Degree in Hospitality Management, Business Administration, or a related field is preferred.
• Equivalent combination of education and experience will be considered.

Certifications

• Food Safety Manager
• Training for Intervention Procedures (TIPS)
• Additional certifications may be required or preferred