Supervisor, Laundry

Location: Hilton Rose Hall Resort & Spa

City:

Montego Bay, 08, JM

Date: Jan 7, 2025

Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow with you? If so, you might be a good candidate for this role.

Job Description

As a Supervisor, Laundry, you will be responsible for overseeing and ensuring the smooth operation of cleaning activities carried out by dedicated personnel in various establishments such as hotels, offices, and more. Lead a team of professionals while working independently within established protocols and best practices to maintain high standards of cleanliness and customer satisfaction.

Job Duties and Responsibilities

Directly supervise cleaning personnel and delegate tasks to ensure proper completion of cleaning activities.
Monitor and maintain a high standard of cleanliness across all assigned facilities.
Provide guidance, training, and support for cleaning staff to improve performance and professionalism.
Manage schedules, shifts, and logistics to optimize team performance and resource allocation.
Conduct regular inspections and evaluations of facilities to ensure that all areas are clean and sanitary.
Address and resolve customer complaints, feedback, or concerns related to housekeeping and cleaning services.
Maintain clear communication with staff and upper management regarding timelines, expectations, and challenges, and implement solutions to address any issues.
Ensure the team complies with established safety guidelines, procedures, and regulations.
Continuously improve the efficiency and effectiveness of cleaning processes by identifying areas for improvement and implementing new techniques and protocols.
Complete additional tasks or responsibilities as assigned.

Work Experience

Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
Typically acts as a lead, coordinating the work of others but not a supervisor
Works autonomously within established procedures and practices
Has 4 to 5 years of work experience

Competencies

Business Expertise

Championing Guest Needs

Developing Self

Impact

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Teamwork and Collaboration

Accountability

Education

High School Degree or equivalent is preferred.
Combination of education and experience will be considered.

Certifications

Certifications may be required or preferred.

Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 5918