Ama de Llaves

Job Description

Job Duties and Responsibilities

• Directly supervise and coordinate the work activities of cleaning personnel and housekeeping staff.
• Monitor and evaluate the performance of your team, providing feedback, support, and training as needed.
• Allocate resources efficiently and effectively to ensure work is completed according to established standards and timelines.
• Adapt departmental plans and priorities to address resource and operational challenges.
• Collaborate with other departments to ensure optimal cleanliness and hygiene standards are maintained across all areas of the establishment.
• Set performance goals for staff and hold them accountable for meeting or exceeding expectations.
• Develop and implement housekeeping policies and procedures in compliance with company standards and relevant regulations.
• Ensure regular inspections are conducted to evaluate the cleanliness of all areas and ensure corrective actions are taken when necessary.
• Participate in budget planning and financial management for the department, ensuring cost-effective operations.
• Address and resolve any customer complaints or issues related to housekeeping services in a timely manner.
• Complete additional tasks or responsibilities as assigned.

Work Experience

• Manages service, support, or professional associates and/or supervisors
• Adapts departmental plans and priorities to address resource and operational challenges
• Decisions guided by policy, resources and business plan
• Receives moderate guidance
• Has 5 to 7 years of work experience
• Has 0 to 1 year of management experience

Competencies

Education

• Associate's Degree or Bachelor's Degree in a related field is preferred.
• Equivalent combination of education and experience will be considered.

Certifications

• Certifications may be required or preferred