Capitán de Restaurante

Job Description

Job Duties and Responsibilities

• Greet and seat guests in a friendly and timely manner.
• Present and explain menu options, daily specials, and make recommendations based on guests' preferences.
• Accurately take food and beverage orders, communicate them to kitchen staff and bartenders, and ensure timely delivery of orders.
• Maintain a thorough knowledge of menu items, ingredients, and potential allergens to promptly address guests' inquiries.
• Provide prompt and efficient service by refilling drinks, clearing plates, and attending to guests' needs during their dining experience.
• Handle guest complaints professionally and effectively, taking necessary action to ensure guest satisfaction.
• Ensure that tables and dining areas are kept clean, organized, and presentable.
• Coordinate with team members and kitchen staff to ensure smooth operations and a positive guest experience.
• Comply with all safety and sanitation guidelines to maintain a clean and safe work environment.
• Complete additional tasks or responsibilities as assigned.

Work Experience

• Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
• Typically acts as a lead, coordinating the work of others but not a supervisor
• Works autonomously within established procedures and practices
• Has 4 to 5 years of work experience

Competencies

Education

• High School Degree or equivalent is preferred.
• Combination of education and experience will be considered.

Certifications

• Certifications may be required or preferred.