Manager II, Learning and Development

Location: Hyatt Vivid Playa del Carmen

City:

Playa del Carmen, ROO, MX, 77710

Date: Aug 24, 2026

Due to our rapidly growing portfolio, we are seeking an experienced, motivated, and proactive individual who sees challenges as opportunities, believes in their abilities, and possesses a versatile skill set. We value those who have a passion for learning, growing, and innovating, striving to achieve success and create memorable experiences. Join us in crafting our success story together.

Job Description

As a Manager II, Learning and Development, you will be responsible for planning, directing, and coordinating the training and development activities and staff of the organization. This role oversees the professional development of employees and ensures that our training programs are engaging, effective, and in line with company objectives.

Job Duties and Responsibilities

Develop and implement learning and development strategies in line with the organization's business objectives.
Ensure the learning and development programs are current, relevant, and aligned with industry standards.
Collaborate with department heads and managers to identify skill gaps and develop training programs to address these gaps.
Manage and oversee the learning and development budget, ensuring cost-effective training solutions.
Monitor the effectiveness of training programs through evaluation and feedback, making adjustments as necessary to improve program outcomes.
Oversee the selection and management of external training vendors, ensuring quality and consistency of training materials.
Stay informed of industry trends and best practices in learning and development, incorporating new methods and technologies into the organization's training programs.
Establish and maintain relationships with internal stakeholders to ensure the successful implementation and continuous improvement of learning and development initiatives.
Provide guidance, coaching, and support to team members, fostering a positive and collaborative work environment.
Complete additional tasks or responsibilities as assigned.

Work Experience

Manages service, support, or professional associates and/or supervisors
Adapts departmental plans and priorities to address resource and operational challenges
Decisions guided by policy, resources and business plan
Receives moderate guidance
Has 5 to 7 years of work experience
Has 0 to 1 year of management experience

Competencies

Teamwork and Collaboration

Action Management

Business Expertise

Championing Guest Needs

Impact

Innovation

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Talent Development

Education

Associate's Degree or Bachelor's Degree in Business Administration, Human Resources, or a related field is preferred.
Equivalent combination of education and experience will be considered.

Certifications

Certified Professional in Learning and Performance (CPLP)
SHRM Certified Professional (SHRM-CP)
Additional certifications may be required or preferred

If you feel that you meet the above criteria, we look forward to receiving your application!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 20741