Supervisor de Teléfonos

Job Description

Job Duties and Responsibilities

• Supervise and coordinate the activities of personal service workers, ensuring that tasks are completed accurately and on time.
• Communicate effectively with team members to establish a clear understanding of job expectations, performance goals, and procedures.
• Assist in the hiring and training of new staff; provide ongoing guidance, support, and mentorship to team members.
• Collaborate with other departments to address and resolve issues, which may include guest complaints, staffing challenges, or maintenance concerns.
• Monitor and evaluate employee performance, providing feedback and coaching as needed to maintain a high level of service quality.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Maintain a positive and professional environment to ensure a high level of employee morale and guest satisfaction.
• Assist in the development and implementation of strategies to improve overall operational efficiency and customer satisfaction.
• Stay current with industry trends and best practices to ensure that the company remains competitive and provides exceptional service to our guests.
• Complete additional tasks or responsibilities as assigned.

Work Experience

• Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
• Typically acts as a lead, coordinating the work of others but not a supervisor
• Works autonomously within established procedures and practices
• Has 4 to 5 years of work experience

Competencies

Education

• High School Degree or equivalent is preferred.
• Combination of education and experience will be considered.

Certifications

• Certifications may be required or preferred.