Supervisor Ama de llaves

Job Description

Job Duties and Responsibilities

• Directly supervise cleaning personnel and delegate tasks to ensure proper completion of cleaning activities.
• Monitor and maintain a high standard of cleanliness across all assigned facilities.
• Provide guidance, training, and support for cleaning staff to improve performance and professionalism.
• Manage schedules, shifts, and logistics to optimize team performance and resource allocation.
• Conduct regular inspections and evaluations of facilities to ensure that all areas are clean and sanitary.
• Address and resolve customer complaints, feedback, or concerns related to housekeeping and cleaning services.
• Maintain clear communication with staff and upper management regarding timelines, expectations, and challenges, and implement solutions to address any issues.
• Ensure the team complies with established safety guidelines, procedures, and regulations.
• Continuously improve the efficiency and effectiveness of cleaning processes by identifying areas for improvement and implementing new techniques and protocols.
• Complete additional tasks or responsibilities as assigned.

Work Experience

• Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
• Typically acts as a lead, coordinating the work of others but not a supervisor
• Works autonomously within established procedures and practices
• Has 4 to 5 years of work experience

Competencies

Education

• High School Degree or equivalent is preferred.
• Combination of education and experience will be considered.

Certifications

• Certifications may be required or preferred.