Soporte Técnico

Location: Mexico Regional Office

City:

Cancún, ROO, MX, 77500

Date: Oct 22, 2024

Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow with you? If so, you might be a good candidate for this role.

Job Description

As a Technical Support you will be responsible for providing technical assistance to computer users within the organization. You will be responsible for answering questions and resolving computer-related issues, both in person and via telephone or electronically. You will also provide assistance with computer hardware and software usage, including printing, installation, word processing, electronic mail, and operating systems.

Job Duties and Responsibilities

Provide technical support to computer users, addressing their software and hardware problems.
Respond to end-user inquiries and troubleshoot common issues through phone, email, and in-person communication.
Document support requests and resolutions using the internal ticketing system.
Assist with the installation, configuration, and ongoing maintenance of computer hardware and software.
Track inventory of equipment, accessories, and supplies; prepare requirements for replacements and upgrades.
Provide basic training and assistance in using computer applications and operating systems.
Collaborate with other IT professionals in the team to resolve more complex issues.
Participate in regular meetings with the Information Technology Department for updates on available tools, resources, and protocols.
Report any persistent or serious IT issues or risks to higher management.
Complete additional tasks or responsibilities as assigned.

Work Experience

Performs routine assignments in the entry level to a professional job progression
Uses existing procedures to solve routine or standard problems
Receives instruction, guidance and direction from others
Has 0 to 3 years of work experience

Competencies

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Talent Development

Teamwork and Collaboration

Action Management

Business Expertise

Championing Guest Needs

Impact

Innovation

Education

Associate's Degree, Bachelor's Degree or Master's Degree in a related field is preferred.
Equivalent combination of education and experience will be considered.

Certifications

CompTIA A+
Microsoft Certified IT Professional (MCITP)
Information Technology Infrastructure Library (ITIL)
Additional certifications may be required or preferred

Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.

Requisition ID: 8139