Manager II, Lodging

Location: Hyatt Vivid Playa del Carmen

City:

Playa del Carmen, ROO, MX, 77710

Date: Mar 5, 2026

Gracias a nuestra expansión, estamos buscando gente talentosa, experimentada, motivada y proactiva que vea los desafíos como oportunidades, crea en sus habilidades y posea un conjunto de competencias versátiles. Valoramos a aquellos que tienen una pasión por aprender, crecer e innovar, esforzándose por lograr el éxito y crear experiencias memorables. Únete a nuestro equipo para seguir construyendo juntos nuestra historia de éxito.

Job Description

As a Manager II, Lodging, you will be responsible for planning, directing, and coordinating the activities of the organization to ensure smooth operations and satisfactory experiences for guests. This role requires sound decision-making skills, excellent resource management, and a strong commitment to organizational plans and goals.

Job Duties and Responsibilities

Oversee daily operations of the lodging department, ensuring that all guest needs are met and complaints are addressed in a timely manner.
Develop and implement department policies, procedures, and standards to maintain and improve guest satisfaction.
Collaborate with other departments to ensure seamless coordination and service delivery.
Evaluate performance of team members, providing guidance, coaching, and training as needed to improve their skills and ensure guest satisfaction.
Monitor and control expenses, identifying opportunities to optimize financial performance and resource utilization.
Coordinate with external vendors and partners as necessary to maintain quality accommodations and services.
Maintain up-to-date knowledge of industry trends and best practices, incorporating them into departmental operations as appropriate.
Ensure compliance with applicable laws, regulations, and company policies.
Complete additional tasks or responsibilities as assigned.

Work Experience

Manages service, support, or professional associates and/or supervisors
Adapts departmental plans and priorities to address resource and operational challenges
Decisions guided by policy, resources and business plan
Receives moderate guidance
Has 5 to 7 years of work experience
Has 0 to 1 year of management experience

Competencies

Teamwork and Collaboration

Action Management

Business Expertise

Championing Guest Needs

Impact

Innovation

Interpersonal Skills

Job Functional Knowledge

Leadership

Problem Solving

Talent Development

Education

Associate's Degree or Bachelor's Degree in a related field is preferred.
Equivalent combination of education and experience will be considered.

Certifications

Certified Hotel Administrator (CHA)
Certified Hospitality Supervisor (CHS)
Additional certifications may be required or preferred

Si considera que reúne los requisitos anteriores, ¡esperamos recibir su solicitud!

Todas las personas aplicantes serán evaluadas y consideradas para las oportunidades en PLAYA, sin distinción de raza, color, religión, sexo, orientación sexual, edad, genética, identidad o expresión de género, nacionalidad o discapacidad.

ID de solicitud: 18486